FAQ: Learn How to Swoop Edges and More | Baby Tress
General
What are baby hairs?
Baby Hairs are the smaller, more delicate hairs along the hairline. Also known as edges, flyaways, pelitos, swoops, the kitchen, sideburns, kiss curls, and spit curls.
How can I contact Baby Tress?
Reach out to our team at hello@babytress.com
Can you find Baby Tress in stores?
Yes! Check our Stockists page for a list of our retail partners
Does Baby Tress ship internationally?
BabyTress.com currently ships within the US, but the Edge Styler® is available internationally via our Stockists
How can I find out what Baby Tress is up to?
Sign up for The Swoop newsletter and follow us on IG @shopbabytress
Is Baby Tress black owned?
Baby Tress is co-owned by Hannah Choi and Shannon Kennard.
About the Edge Styler™
Why did we create the Baby Tress Edge Styler®?
Baby Tress exists to tell stories and promote thoughtfulness and creativity in the world of Black and Latinx hair and beauty.
How do I use the Baby Tress Edge Styler®?
SLICK and separate your hairline with the Comb Side
SWOOP to create shapes and swirls with the Natural Boar Bristles
DEFINE using the Pointed Tip
SET using the Edge Setting Scarf for an all day hold
How do I open my Travel Cap?
Gently squeeze the square clasp opposite the seam to pop it open.
How do I clean my Baby Tress Edge Styler®?
Be kind to your edges. Cleanse your hairline nightly and wash your Edge Styler® as often as you would wash your makeup brushes- which is recommended to do once a week. Check out this tutorial for a step by step.
Orders & Payment
What forms of payment do you take?
We accept most major credit cards as payment, including: VISA, Mastercard, AMEX, Discover, JCB, Diners Club, Shopify Pay, Apple Pay, Google Pay.
When will I receive my order?
As soon as you place your order, you will receive a confirmation email. Within 24-48 hours, you will receive your tracking information which will let you know the status of your order.
What is your refund and exchange policy?
All sales are final, but we’re one to please. If you have any issue with our product, please contact us within 7 days of receiving your order. You can email us at hello@babytress.com, and we’ll make sure it’s taken care of immediately.
Who can I contact for large orders?
Shoot an email to hello@babytress.com if you’re interested in purchasing a larger quantity of items.
Media Collabs
Who can I contact for PR inquiries?
For all PR inquiries, hit us up at pr@babytress.com.
Account
I can't login or remember my password!
No worries! Head to the Account page and click “Forgot Password.”
Holiday Season
What are your store hours this holiday season?
Our store hours will be M-F 9am to 6pm EST. For any questions outside these hours, please contact us at hello@babytress.com.
How quickly will my order ship during the holiday season?
We will fulfill your order within 24 hours (business days), so you should receive your order within 2-5 days, depending on your location.
I'm inquiring about a delayed shipment or an issue with my order.
Oh no! We're here to help. Please contact us with your name and the Order # at hello@babytress.com.
How can I add the holiday promo to my cart?
To activate the 4 for $30 holiday promo, ADD 4 Edge Stylers of your choice to your cart. The discount will be updated automatically at checkout.
