Frequently Asked Questions
What are baby hairs?
Baby Hairs, or edges, are the smaller, wispier hairs along the hairline.
How can I contact Baby Tress?
Contact us at email@example.com and say hello!
Can you find Baby Tress in stores?
Yes! We're currently available at shops in Philadelphia, DC, Baltimore, LA, and NYC. Please email or DM us for specific locations.
Does Baby Tress ship internationally?
Baby Tress currently ships within the US. We are also available in the United Kingdom, Ireland, France, Belgium, Netherlands, Germany, Austria, Denmark, Sweden, Finland, Italy, Portugal and Spain through SpellBeauty.com.
How can I find out what Baby Tress is up to?
Sign up for our newsletter and follow us on Instagram @shopbabytress!
Is Baby Tress black-owned?
Baby Tress is not black-owned, but was created by the diverse team of women at Mama Tress.
Who is Mama Tress?
Mama Tress is a beauty communications agency serving some of the biggest names in black hair with a vision to assert our knowledge and authority in the realm of wigs, weaves, and the like. We gently but boldly connect, collaborate, and create in order to engage and inspire real conversations about hair.
About the Edge Styler™ —
Why did we create the Baby Tress Edge Styler™?
Baby Tress exists to tell stories and promote thoughtfulness and creativity in the world of Black and LatinX hair and beauty. What began as a casual conversation about edge styling between the Mama Tress team, the creative agency behind Baby Tress, evolved into listing our wants and wishes for our dream edge styling tool. Together, we worked to actualize that dream, creating an aesthetically beautiful and multi-functional brush called the Baby Tress Edge Styler™. Through the Baby Tress brand, we encourage our industry to elevate the beauty process.
How do I use the Baby Tress Edge Styler™?
To use the Baby Tress Edge Styler™, slick on your product of choice then separate or smooth using the comb side. With the brush side, create your own swirls and swoops. To define, use the pointed tip for your perfect finish. Check out these GIFs!
How do I open my brush case?
Gently squeeze the square clasp opposite the seam to pop it open.
When should I clean my Baby Tress Edge Styler?
Wash your Edge Styler as often as you would wash your makeup brushes- which is recommended to do once a week. Because the brush will be used on your very delicate hairline, keeping your Edge Styler free of old product and other gross stuff will keep the waves flowing and healthy. And don't forget to use your case!
How do I clean my Baby Tress Edge Styler?
To clean your Edge Styler, wet the tool with lukewarm water and apply a pea sized amount of your favorite gentle cleanser or shampoo to the bristle and comb sides. Using your fingers, gently wash away old product or gross stuff until its back to new, working your way down to the pointed tip. Set it out to dry flat on a towel before reapplying your cap and continue to stay laid.
Orders & Payment —
What forms of payment do you take?
We accept most major credit cards as payment, including: VISA, Mastercard, AMEX, Discover, JCB, Diners Club, Shopify Pay, Apple Pay, Google Pay.
When will I receive my order?
As soon as you place your order, you will receive a confirmation email. Within 24-48 hours, you will receive your tracking information which will let you know the status of your order.
What is your refund and exchange policy?
All sales are final, but we’re one to please. If you have any issue with our product, please contact us within 7 days of receiving your order. You can email us at firstname.lastname@example.org, and we’ll make sure it’s taken care of immediately.
Who can I contact for large orders?
Shoot an email to email@example.com if you’re interested in purchasing a larger quantity of items.
Media Collabs —
Who can I contact for PR inquiries?
For all PR inquiries, contact us at firstname.lastname@example.org.
I can't login or remember my password!
No worries! Head to the Account page and click “Forgot Password.”
Holiday Season —
What are your store hours this holiday season?
Our store hours will be M-F 9am to 6pm EST. For any questions outside these hours, please contact us at email@example.com.
How quickly will my order ship during the holiday season?
We will fulfill your order within 24 hours (business days), so you should receive your order within 2-5 days, depending on your location.
I'm inquiring about a delayed shipment or an issue with my order.
Oh no! We're here to help. Please contact us with your name and the Order # at firstname.lastname@example.org.
How can I add the holiday promo to my cart?
To activate the 4 for $30 holiday promo, ADD 4 Edge Stylers of your choice to your cart. The discount will be updated automatically at checkout.